FAQ

Yes! We offer a 100% money-back guarantee. Just email us at info@mysticrootscreations.com and return the product within 14 days of delivery (shipping costs not included).

Unfortunately, we cannot accept returns for subscription orders once they have shipped. However, you can adjust or cancel your subscription before it ships.

All orders ship within 1-3 business days. If you qualify for free shipping, we’ll choose the best shipping method to get your order to you as quickly as possible.

Yes! We carefully package our organic skincare products using eco-friendly materials to reduce our environmental impact.

No, refunds are for the product cost only. Shipping fees are non-refundable.

Yes, moisturizing your face is very important for maintaining healthy, hydrated skin, protecting it from environmental damage, and reducing the appearance of fine lines and wrinkles.

To properly care for your organic skincare products, store them in a cool, dark place, away from direct sunlight and extreme temperatures, and use them within the recommended timeframe (usually within 3-6 months of opening)

The term "organic" in skincare refers to how the ingredients are farmed and processed, ensuring they are free from synthetic chemicals, pesticides, and GMOs

Organic farming practices, which avoid synthetic pesticides and fertilizers, can contribute to healthier soil and ecosystems, supporting biodiversity What is the difference between unrefined and refined oils?

• Dry skin is a chronic skin condition characterized by a lack of oil (sebum) production. Typically, dry skin is a permanent condition that affects people of all ages and skin types. Symptoms include: tightness, flakiness, roughness, itching, and visible scales. • Dehydrated skin is a temporary condition caused by a loss of water in the skin. It can occur in any skin type, including oily or combination skin, due to factors such as environmental conditions, lack of hydration, or certain medications. Symptoms include: tightness, dryness, fine lines, and a dull appearance.

• Unrefined oil, also known as virgin oil, is oil that has been extracted from a natural source (like seeds or fruits) with minimal processing and no additives, retaining its natural colors, and nutrients • Refined oils go through multiple processing steps, including bleaching, deodorization, and sometimes chemical treatments to remove impurities, resulting in a lighter color and more neutral scent. The processing can lead to a reduction in the natural nutrients, antioxidants, and other beneficial compounds present in the original oil.

Some recent studies suggest potential risks associated with zinc oxide nanoparticles, including skin damage and the release of free radicals upon UV exposure.